30-day money-back guarantee
Cancel a new Lizard Hill hosting service within 30 calendar days of activation and request a full refund of the hosting payments you made for that service during that period. You do not need to give a reason.
Monthly and prepaid hosting are covered
This policy covers Personal, Business, Business Plus and Business Pro hosting, including monthly and longer prepaid billing terms. If you prepaid for one, two or three years, the refund covers the full prepaid hosting charge, not just the unused portion or the first month. Any taxes collected on the refunded hosting payment are included. We do not deduct a cancellation or processing fee.
How to cancel and request your refund
- Before canceling, save the website, database and email data you want to keep.
- Within 30 calendar days of activation, open a support ticket or email support@lizardhill.com. Tell us which hosting service you want to cancel and that you are requesting the 30-day full refund. Include your order or invoice number if available. You can also cancel through the client area and ask support for the refund.
- Our team will confirm the cancellation and arrange the refund. A request received within the 30-day window remains eligible even if we process it later.
A cancellation request that also asks for the refund is sufficient; you do not need to complete a separate cancellation step before contacting us. Please do not send passwords or complete payment-card details in a ticket or email.
How your refund is returned
The refund is money back, not account credit. We return it to the original payment method where available and contact you if another method is needed. Your bank or payment provider determines when the refunded amount appears in your account.
Timing and separate purchases
The guarantee applies to the first 30 calendar days of each new hosting service. A renewal or billing-term change does not restart that window. After the window ends, the cancellation and refund provisions in our Terms & Conditions apply.
Domain registration, AI-provider subscriptions and other purchases paid directly to third parties are handled by those providers. This policy refunds Lizard Hill hosting payments. The separate first-month account-credit offer does not replace or reduce this refund guarantee; a payment that has already been refunded is not refunded a second time.
Questions before you order?
Contact our team or call 512-546-7733. We can help you choose a plan and understand the migration steps.
