What methods of payment do you accept?
We accept credit and debit cards through Stripe, as well as PayPal.
What domain extensions do you support?
You may host a domain using any domain extension. Lizard Hill does not provide domain registration, so you will register and maintain the domain with a domain registrar and point its DNS to your Lizard Hill hosting account.
How quickly is my account set up?
Most accounts are set up within about ten minutes. Orders flagged for fraud prevention or manual review may take longer.
How much does service cost?
See our current hosting plans and pricing.
Can I change from monthly billing to a longer term?
Yes. You can request a billing-cycle change through the client area or by opening a support ticket.
Are there setup fees?
No. Our hosting plans do not have setup fees.
Are there extra bandwidth or storage fees?
Bandwidth is unlimited. Each hosting plan includes a defined amount of storage, and you can upgrade when you need more space.
Is it safe to enter my payment information online?
Yes. Our website uses HTTPS encryption, and card payments are processed securely through Stripe. Lizard Hill does not store your full card number.
Can I use Lizard Hill hosting from Windows, macOS, or Linux?
Yes. You can manage and use your hosting account from any modern operating system and web browser.
How do I contact support?
Please open a support ticket or email support@lizardhill.com.
Is the AI Natural Language Interface included?
Yes. The interface is included with every Lizard Hill hosting account at no additional charge. DirectAdmin Two-Step Authentication and a customer-provided supported AI account are required. Any AI provider subscription or usage charges are separate and are billed directly by that provider. Learn how to use the AI Natural Language Interface.
How many websites can I host?
Personal: one; Business (formerly Anole): three; Business Plus (Gecko): five; Business Pro (Gila): ten. Domain pointers are aliases, not extra independent websites. Each account shares one storage pool across all sites, databases, email, and backups.
What is included?
DirectAdmin self-service, automatic SSL renewal, Installatron supported auto-updates, Git, optional Redis, scoped login keys, catch-all controls, and account backup tools. Personal includes 25 mailboxes, 2 MySQL databases, and 2 FTP accounts; Business and above allow unlimited counts within account resources and usage limits. SSH is included on Business and above, not Personal. Our AI interface is included; DirectAdmin two-step authentication and your own supported AI-provider account are required, with provider charges separate. See setup guides.
What should I budget?
Annual prepaid hosting is $11.88 / $59.40 / $119.40 / $179.40, respectively, in USD with taxes included. Domain registration is separate. Monthly billing is available on Business and above; checkout shows all available terms and renewal amounts.
