These Terms and Conditions (the “Terms”) govern access to and use of the websites, hosting plans, support, and related services offered under the Lizard Hill Hosting name (“Lizard Hill”). Lizard Hill is operated by Western Horizon Technologies, Inc., a Texas corporation (“WHT,” “we,” “us,” or “our”). By creating an account, placing an order, or using a service, you agree to these Terms, our Acceptable Use Policy, Privacy Policy, and applicable Service Guarantee.
1. Eligibility and authority
You must be legally able to enter into a binding agreement. If you order or administer service for an organization, you represent that you have authority to bind that organization. You must provide accurate, current account and billing information and keep it updated.
2. Orders and services
An order is an offer to purchase service. We may accept or reject an order, request verification, or decline service when reasonably necessary to prevent fraud, abuse, legal violations, or operational risk. The features, limits, billing cycle, and price displayed for the selected package at checkout form part of these Terms. Resources and features not expressly included in a package are not promised.
Third-party applications made available through Installatron or otherwise are licensed and supported under their publishers’ terms. We do not control those applications and do not guarantee their continued availability, compatibility, security, or fitness for a particular purpose.
3. Account security
You are responsible for safeguarding account credentials, using reasonably secure passwords, maintaining current contact information, and promptly notifying us of suspected unauthorized access. You are responsible for activity performed through your account unless caused by our failure to use reasonable security measures.
4. Billing and renewal
Services are prepaid for the billing period selected at checkout and renew for successive periods until canceled. By selecting a recurring payment method, you authorize us and the applicable payment processor to charge amounts shown on an invoice when due. We accept credit cards through Stripe, PayPal, and cheque where offered. Payment-provider terms may also apply.
Prices are shown in U.S. dollars unless stated otherwise. We may change renewal pricing or package features by providing reasonable advance notice. Taxes and government charges are the customer’s responsibility unless the law requires us to collect them.
We do not charge a late fee. An unpaid account may be suspended automatically when an invoice is ten days past due. A suspended account may be terminated when an invoice is ninety days past due. Suspension or termination does not cancel amounts already due. Restoring a suspended service may require payment of all outstanding invoices.
5. Cancellation, refunds, and termination
You may cancel through the client area or by submitting a support ticket. Cancellation is effective as selected in the cancellation request. Unless a refund or guarantee is expressly displayed at checkout or required by law, fees for a billing period already begun are nonrefundable. Failure to use a service does not constitute cancellation.
We may suspend or terminate service for nonpayment, fraud, security risk, violation of these Terms or the Acceptable Use Policy, legal requirement, or conduct that threatens our systems or other customers. When circumstances permit, we will provide notice and a reasonable opportunity to correct the issue. Immediate action may be taken when necessary to protect people, systems, data, or network reputation.
Following termination, account data may be deleted and may not be recoverable. Customers should retrieve needed data before cancellation or termination and maintain independent backups.
6. Customer content and legal compliance
You retain ownership of content you place on the service. You grant us the limited rights reasonably necessary to host, transmit, back up, secure, and provide that content as part of the service. You represent that you have the rights and permissions needed for the content and your use of it. You must comply with applicable law and the Acceptable Use Policy.
7. Copyright complaints
Copyright complaints are handled under our DMCA Copyright Policy. Our registered designated agent receives notices at support@lizardhill.com. We may remove or disable access to material, notify the affected customer, and terminate repeat infringers in appropriate circumstances.
8. Support, maintenance, and changes
Support is provided through the methods published on our website. We may perform scheduled or emergency maintenance, modify systems, replace software, or discontinue features when reasonably necessary for security, reliability, legal compliance, or continued operation. The Service Guarantee describes availability commitments and remedies.
9. Disclaimers
Except for an express commitment in these Terms or the Service Guarantee, services are provided “as is” and “as available.” To the maximum extent permitted by law, WHT disclaims implied warranties, including merchantability, fitness for a particular purpose, and noninfringement. We do not warrant that every service will be uninterrupted, error-free, or immune from malicious activity, or that every backup or restoration attempt will succeed.
10. Limitation of liability
To the maximum extent permitted by law, WHT will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data. WHT’s aggregate liability arising from a service will not exceed the amount paid for that affected service during the six months immediately preceding the event giving rise to the claim. These limitations do not apply where prohibited by law.
11. Indemnification
You agree to defend and indemnify WHT and its officers, employees, and agents against third-party claims, damages, and reasonable costs arising from your content, your violation of law, or your material breach of these Terms, except to the extent caused by WHT’s own negligence or misconduct.
12. Governing law and disputes
Texas law governs these Terms without regard to conflict-of-law principles. The state and federal courts serving Caldwell County, Texas will have exclusive jurisdiction over disputes, and each party consents to that jurisdiction and venue. Nothing in this section prevents either party from seeking appropriate temporary or injunctive relief. Consumer rights that cannot legally be waived remain unaffected.
13. General provisions
Neither party is liable for delay caused by events beyond its reasonable control, except that payment obligations remain due. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, or transfer of the relevant business. If a provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. Provisions that by their nature should survive termination will survive.
14. Changes and contact
We may update these Terms. Material changes will be posted with a revised effective date and, when appropriate, communicated through the account or email. Continued use after the effective date constitutes acceptance to the extent permitted by law.
Questions may be submitted through our contact form or mailed to Western Horizon Technologies, Inc., 542 FM 672, Lockhart, TX 78644.
